The IMO Director position at the NOCC in Mexico is a senior leadership role responsible for overseeing and scaling key Integrated Marketing Operations (IMO) capabilities within the Novartis Operations Center (NOCC) in Mexico. This position leads a diverse organization of approximately 80-100 associates supporting critical functions in the areas of Marketing Operations, Customer Experience Planning & Operations (CXP&O), marketing technology (Martech), and future strategic capabilities.
As a member of the IMO leadership team at the NOCC, the Director will collaborate closely with US-based IMO leaders and global NOCC counterparts to drive operational excellence, talent development, organizational effectiveness, and transformation initiatives. The role combines strategic functional leadership with team leadership to ensure high-quality, scalable, and compliant service delivery, aligned with organizational priorities.